The front desk is open 24-hours for your convenience (Mid-March – October). Check in time is after 3 pm. Due to our high standards of cleanliness, not all units may be ready for check in promptly at 3 pm but we guarantee it will be ready before 5 pm. We ask for your patience and recommend you have alternate plans in the event your unit is not ready at 3 pm. You are welcome to use the pools or go to the beach while you wait. If a guest other than the person listed on the reservation intends to arrive first, please make sure the proper plans have been made and the front desk has been notified.
Check out time is 10 am. A late check-out fee up to $100 may be charged to the credit card on file if you have not vacated the unit in a timely manner. After 2:00 p.m., an additional days rent will be charged to your reservation. Upon your departure, we ask that you run your dishwasher and take out any garbage. The unit keys need to be returned to the front desk when you depart. A fee of $10 plus tax will be assessed for each key card not returned. Safe keys are $150 plus tax.
Rates are subject to change without notice. All reservations are subject to Florida’s 11% tax and a $105 cleaning fee ($150 cleaning fee for reservations 28 days or more). While we try and keep the unit you have booked, there may be occasions where the unit is not available, so a comparable unit will be allocated. Units are never guaranteed.
The person making the reservation must be 25 years or older and must occupy the unit during the entire length of the reservation. The Islander is a family friendly condominium and we do not rent to guests under the age of 25 without a parent or guardian (ID must be supplied at check-in). Any reservation made under false pretenses will be subject to forfeiture of advance payment and will not be allowed to check in.
A $300.00 advance rent deposit is required at the time of making your reservation, payable with Visa, MasterCard or Discover. Damages to property will be charged to this credit card account. Unless notified otherwise, as authorized per your reservation deposit confirmation, your final payment balance will also be charged to this credit card per the Final Payment policy below.
A Final payment of the remaining balance for your reservation is due on or before 12:00 p.m. Central Time (Destin time) 14 days prior to your arrival date. Unless notified otherwise, the credit card you provided for your deposit will be charged the remaining final payment balance as authorized per your reservation deposit confirmation Final payment may be made via MasterCard, Visa, or Discover. Refunds will not be given after final payment is made. If final payment is not received by the Islander on or before 12:00 p.m. Central Time (Destin time) on the due date stated above, the reservation will be cancelled and your deposit will be forfeited.
Changes to Reservation
Changes may be made to your reservation before final payment is due, but will be subject to a $50 change fee charged to the credit card you provided at deposit. If you upgrade to a more expensive unit, this fee may be waived at Management’s discretion.
Changes to your reservation, other than extending your stay, are not permitted after final payment.
Cancellation notice is required 30 days or more prior to arrival date for daily and weekly rentals. A $50 processing fee will be applied to your account and the balance refunded. Long-term, seasonal reservations which are stays 28 days or longer must cancel by September 1st or 120 days prior to arrival.
Cancellations less than 30 days prior to your arrival date are non-refundable.
It is strongly encouraged that all guests purchase CSA Travel Protection Insurance. The Islander does not give refunds for Man-Made and/or Technological disasters.
CSA Travel Protection Insurance
The insurance premium is 6.95% of your total reservation amount and can be added at the time of booking. To file a claim with CSA Travel Insurance call 800-554-9839.
No refunds will be made due to Hurricanes or Tropical Storms, even in the event of mandatory evacuations. Refunds for Hurricanes or Tropical evacuations are only given through CSA Travel Protection Insurance.
Your unit will be cleaned before you check in. The initial supply of toilet paper (2 rolls/bathroom), bar soap (2 bars/bathroom), paper towels (1 roll), dishwashing detergent (2 packs) and garbage bags (1 can) are provided. There will be 6 beach towels provided in each unit. The Islander can provide additional maid service at the guest’s request for a nominal cleaning fee.
The Islander does provide a complimentary laundry exchange as follows:
March 1st – October 31st: Mondays, Wednesdays, and Fridays between 8 AM and 12 PM
November 1st – February 28th: Tuesdays and Thursdays between 8 AM and 12 PM
Additional laundry exchanges can be arranged for a small fee.
Each unit is allowed 2 parking spaces. Each vehicle will need to visibly display their parking pass in the front windshield. Vehicles without valid passes are subject to towing. Boats, jet skis, trailers, etc. must be parked by the tennis courts on the north side of the lot. Should parking become limited, guest vehicles will take priority over recreational vehicles (boats, RVs, etc.)
Pets are not allowed at The Islander. Failure to comply will result in a $150 fine per day of the infraction.
The Islander has a coin-operated laundry room located on the 2nd floor available to all of our guests.
Bar-B-Que pits and charcoal are provided for your enjoyment, no personal Bar-B-Ques are allowed.
Guests must be 18 years of age to use the gym equipment, no exceptions.
All units at The Islander are non-smoking and violating this policy will result in a $500 charge.