Rental Policies

Check In
The front desk is open 24-hours for your convenience (Mid-March – October). Check in time is after 3 pm. Due to our high standards of cleanliness, not all units may be ready for check in promptly at 3 pm but we guarantee it will be ready before 5 pm. We ask for your patience and recommend you have alternate plans in the event your unit is not ready at 3 pm. You are welcome to use the pools or go to the beach while you wait. If a guest other than the person listed on the reservation intends to arrive first, please make sure the proper plans have been made and the front desk has been notified.

Check Out
Check out time is 10 am. A late check-out fee up to $100 may be charged to the credit card on file if you have not vacated the unit in a timely manner. After 2:00 p.m., an additional days rent will be charged to your reservation. Upon your departure, we ask that you run your dishwasher and take out any garbage. The unit keys need to be returned to the front desk when you depart. A fee of $10 plus tax will be assessed for each key card not returned. Safe keys are $150 plus tax.

Rates
Rates are subject to change without notice. All reservations are subject to a $105 cleaning fee ($150 cleaning fee for reservations 28 days or more) and Florida’s 11.5% tax. While we try and keep the unit you have booked, there may be occasions where the unit is not available, so a comparable unit will be allocated. Units are never guaranteed.

Individual Properties

All properties are privately owned. The Islander reserves the right to change properties for any reason. Should an owner of any property elect to remove their property from our rental program, the guest shall not hold The Islander liable. In such instance, the guest will be relocated to comparable accommodations determined by the rental agency. 

Age Requirement 
The person making the reservation must be 25 years or older and must occupy the unit during the entire length of the reservation. The Islander is a family friendly condominium and we do not rent to guests under the age of 25 without a parent or guardian (ID must be supplied at check-in). In accordance with Florida State Statute 509.141, reservations made under false pretense are null and void and check-in will not be allowed.

Deposit
A $300.00 advance rent deposit is required at the time of making your reservation, payable with Visa, MasterCard or Discover. Damages to property will be charged to this credit card account. Unless notified otherwise, as authorized per your reservation deposit confirmation, your final payment balance will also be charged to this credit card per the Final Payment policy below.

Final Payment 
A Final payment of the remaining balance for your reservation is due on or before 12:00 p.m. Central Time (Destin time) 14 days prior to your arrival date. Unless notified otherwise, the credit card you provided for your deposit will be charged the remaining final payment balance as authorized per your reservation deposit confirmation Final payment may be made via MasterCard, Visa, or Discover. Refunds will not be given after final payment is made. If final payment is not received by the Islander on or before 12:00 p.m. Central Time (Destin time) on the due date stated above, the reservation will be cancelled, and your deposit will be forfeited.

Changes to Reservation
Changes may be made to your reservation before final payment is due but will be subject to a $50 change fee charged to the credit card you provided at deposit. If you upgrade to a more expensive unit, this fee may be waived at Management’s discretion.

Changes to your reservation, other than extending your stay, are not permitted after final payment.

Cancelation
Cancelation notice is required 30 days or more prior to arrival date for daily and weekly rentals. A $50 processing fee will be applied to your account and the balance refunded. Long-term, seasonal reservations which are stays 28 days or longer must cancel by September 1st or 120 days prior to arrival.

Cancelations less than 30 days prior to your arrival date are non-refundable.

It is strongly encouraged that all guests purchase CSA Travel Protection Insurance. The Islander does not give refunds for Man-Made and/or Technological disasters.

CSA Travel Protection Insurance
The insurance premium is 6.95% of your total reservation amount and can be added at the time of booking. To file a claim with CSA Travel Insurance call 800-554-9839.

Hurricanes/Tropical Storms
No refunds will be made due to Hurricanes or Tropical Storms, even in the event of mandatory evacuations. Refunds for Hurricanes or Tropical evacuations are only given through CSA Travel Protection Insurance.

Property Damage

An active credit card is required to be held on file in the event of property damage. Additionally, a Vacation Rental Damage Protection Fee is charged on every reservation. This is a $50 + 11.5% tax non-refundable, non-negotiable fee (Peace of Mind Protection) that will cover the unit up to $1,000 worth of accidental damage. Accidental damage MUST be reported and disclosed to management prior to check-out to be considered accidental. Missing or lost items are not considered accidental damage and will be charged to the credit card on file for the replacement cost. Intentional damage of any amount is not covered under the Peace of Mind Protection Fee and will result in the credit card on file to be charged for the full amount of damages at replacement cost. Any accidental damage exceeding $1,000 will be charged to the credit card on file. Any damage noticed upon arrival must be reported immediately to the front desk. By making a reservation with The Islander Rental Company you hereby waive your right to dispute any charges that are made to your credit card regarding the terms of this policy or violation thereof.

Housekeeping 
Your unit will be cleaned before you check in. The initial supply of toilet paper (2 rolls/bathroom), bar soap (2 bars/bathroom), paper towels (1 roll), dishwashing detergent (2 packs) and garbage bags (1 can) are provided. There will be 6 beach towels provided in each unit. The Islander can provide additional maid service at the guest’s request for a nominal cleaning fee.

Linens 
The Islander does provide a complimentary laundry exchange as follows:
March 1st – October 31st: Mondays, Wednesdays, and Fridays between 8 AM and 12 PM
November 1st – February 28th: Tuesdays and Thursdays between 8 AM and 12 PM

Additional laundry exchanges can be arranged for a small fee.

Parking
Each unit is allowed 2 parking spaces. Each vehicle will need to visibly display their parking pass in the front windshield. Vehicles without valid passes are subject to towing. Boats, jet skis, trailers, etc. must be parked by the tennis courts on the north side of the lot. Should parking become limited, guest vehicles will take priority over recreational vehicles (boats, RVs, etc.)

Pets 
Pets are not allowed at The Islander. Failure to comply will result in a $150 fine per day of the infraction.

Laundry
The Islander has a coin-operated laundry room located on the 2nd floor available to all of our guests.

Bar-B-Que Pits
Bar-B-Que pits are provided for your enjoyment, no personal Bar-B-Ques are allowed. Charcoal is sold at the front desk.

Gym 
Guests must be 18 years of age to use the gym equipment, no exceptions.

Non-Smoking
All units at The Islander are non-smoking and violating this policy will result in a $1,000 charge.

CONTACT

Islander Resort in Destin
502 Gulfshore Drive
Destin, FL 32541
(850)-837-1000 (local)
(800) 477-8837 (toll free)
(850) 837-7385 (fax)

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